1. Problem

Whenever I try to download a document (zip or PDF format), the browser launches the application instead.

Solution

The preferences setup inside your browser software are not configured to allow downloading. This setup is a local configuration and has nothing to do with the Tribunal's Web site configuration.

2. Problem

Whenever I try to browse the pages, some information is missing on the page or pages are partially loaded.

Solution

Your Web browser must be able to support the JavaScript language in use in the Tribunal's pages. All pages have been developed and tested based on either Netscape 6.x or Internet Explorer 5.5. This is a minimum requirement.

3. Problem

Whenever I want to view a document on the Tribunal's Web site by clicking on one of these words (DOC or PDF), it does not work.

Solution

Download the desired document on your workstation and then view it from the software installed on your PC.

4. Question

What do I do if I have a document in PDF format that contains many columns and from which I want to copy the content of only one column?

Answer

In the PDF document, hold the CTRL key, and select the desired column, then copy and paste the content of the text in the appropriate document.

5. Problem

When I attempt to download a document (zip or PDF format), I get an error message from the server.

Solution

For efficiency reasons, the Tribunal's Web site primarily requires FTP, in passive mode, for the downloading of documents. Your local configuration may not allow this type of session. This is often the case when a network is protected by a firewall that does not allow FTP.

In order to avoid this problem, all documents posted by the Tribunal offer you the choice between FTP or HTTP for downloading.

Usually, index menus do not contain a link for downloading using HTTP. If this is the case, access the HTML version of the required document and, from the document itself, you should be able to access either the FTP or HTTP downloading mode.